Frequently asked questions

SmartLedger is online accounting and financial management software made for NGOs, churches, charities, foundations and community organisations. It brings fund accounting, grants and donor reporting, budgets, projects and Uganda payroll into one system.

Nonprofit organisations of any size: NGOs, churches and ministries, community-based organisations, foundations and charities, international development organisations and grant-funded projects. It was built in Uganda and works for organisations across East Africa.

Yes. Income can be recorded as restricted to a grant, project or donor purpose. SmartLedger keeps restricted and unrestricted money apart, links spending to the grant's approved budget lines and warns before restricted money is overspent.

Yes. With Project Management switched on you can run as many projects as you need, each with its own budget, restricted fund and reports.

Yes. There are four roles (Administrator, Accountant, Bookkeeper and Auditor), and the Administrator can adjust what each role may do. Permissions are enforced by the server, and approvals are done by someone other than the preparer.

Yes: the Statement of Financial Position, Statement of Activities, Statement of Cash Flows, Functional Expenses, Changes in Net Assets, trial balance, general ledger, budget versus actual and more, for any period, in PDF or Excel.

Yes. You can record transactions in UGX or USD; SmartLedger converts them at the rate for the transaction date, or at a rate you enter. Subscriptions can also be paid in USD or UGX.

Yes, 30 days with full access to the plan you choose. No card is needed to start.

You get 7 more days to choose a plan. After that the account becomes read-only until a plan is paid: you can still sign in, view and export everything. Nothing is deleted.

Yes, at any time from Plan & billing inside SmartLedger. Upgrades start once paid, with credit for unused days; downgrades take effect at the next renewal.

Yes. SmartLedger works in the browser on phones, tablets and computers, and you can install it on your home screen like an app. Field staff can submit receipts with a photo from their phone.

Fill in the demo request form. We will contact you to agree a time for a 30-minute video call using an example NGO's books, tailored to your donors and programmes.

Every plan with a listed price starts with a 30-day free trial with full access to that plan. No card is needed. You can switch plans during the trial.

You have 7 more days to choose a plan. After that SmartLedger becomes read-only: you can still sign in, view, print and export all your records, but you cannot save new work until a plan is paid. Nothing is deleted.

By bank transfer or mobile money. Contact us for the payment details; your plan is activated as soon as we confirm the payment, and the receipt appears in Plan & billing.

Yes. Every plan with a listed price has a USD and a UGX price. Choose the currency when you pay.

Yes, you can pay for a year at a time. Unless a discount is shown on this page, the yearly price is twelve times the monthly price.

Yes, from Plan & billing. An upgrade starts as soon as it is paid, with credit for the unused days of your current plan. A downgrade takes effect at your next renewal, and you keep your current plan until then.

Yes, at any time from Plan & billing. You keep full access until the end of the period you have paid for; after that the account becomes read-only and your records stay available to view and export. You can reactivate whenever you are ready.

It stays yours and is not deleted. You can sign in, view and export your books in read-only mode. If you want your organisation's data removed completely, contact us.

Each plan has a user limit. To add more people, upgrade, or disable users who no longer need access.